Summary - When it comes to service industry which require a deep level of personalization, customer engagement begins with the very first phone call. Outsourced call center services for Salon and Spa understand the importance of this first conversation. E-commerce call center outsourcing has come into existence for the very reason of not letting a customer go without undertaking the buying decision. 24/7 outsourced reservation support does the same for the hotel industry and increases the flow of revenue.
If you are a student of business who has been conducting research over how great businesses have been built over the time then, you would have certainly heard about the story of Amazon and how Jeff Bezos single handedly built an Empire. Taking this discussion step further let us also try and wonder what is common between hotel, spa and salon and how they have a common linkage with e commerce operations.
When Amazon was formed buy this great business person, he emphasized on e commerce call centre outsourcing from the very beginning. By doing so he ensured that customer engagement remains core to the DNA of his organization. E-commerce call center outsourcing allows for cost optimization without compromising delivering high quality customer service. This is achieved by the sheer fact of outsourcing the services to a remote location where low cost wages can be deployed to the cost of services.
Presently the world is still reeling with the pandemic induced slowdown and the ongoing Russia Ukraine war has added on to the already stressed ecosystem many countries. Unemployment rate is pretty high. at the same time the current salary which are being demanded by the employees is putting the balance sheet many companies under considerable strain. Offering customer support for E-Commerce operation is increasingly becoming tedious task. E-commerce call center outsourcing come as a welcome relief for the company since it is of the pressure felt on the bottom line of the balance sheet the company. This results in net profitability for the operation of business. E-Commerce operations around the world have been known to bleed through their balance sheets. Since the cost of operation is high none of the E-Commerce companies around the world are profitable still.
Since we discussed the commerce operations in the previous paragraph, let us take this discussion step further and see how the same principles apply to brick and mortar operations. Customer centricity remains key to the operation of spa and Salon businesses. Same applies to running a successful Hotel chain. In case you are wondering as to what is common between a hotel compared to a spa and salon operation, you will find successful businesses in both these industries have managed to keep the client as the base of their operation and centre of the universe. In order to have this kind of result coming in most of spa and Salon operators have gone for outsourced call center services for Salon and Spa.
what this brings to the table is the fact that once any Spa or a salon brand engaged with outsourced call centre services for Salon and Spa then their customer get the feeling of being attached with the brand 24 by 7 round the clock. These services are available throughout the year and come at a fraction of a cost which the business person would have to bear if he or she decides to set up a good quality captive customer care centre. The customers for spa and Salon industry are always looking for very personalized attention from the brand. They prefer going to the brand which can offer them this level of personalization at a moment’s notice.
Customers like dealing with brands which can offer customer support even beyond office hours. If they find that the brand is restricting custard apple support only up to office hours, then they tend to ignore such brand and go with the brand which is providing customer support round the clock, anytime of the day. Outsourced Call Center services for Salon and Spa brings this level of personalization to the table and ensures the customer feels connected with the brand. This way client engagement goes to very high levels and the chances of upselling and cross selling of new products and services increase manifold.
Similar is the case with hotel industry. You will find remarkable similarity between hotel industry and the healthcare industry since both of them have to treat their customers with utmost personalization. If their staff is not able to achieve this task got all the chance of losing out on the customer. 24/7 outsourced reservation support allows the customer to visit the brand website and book a hotel property anytime during the day. The service representatives of 24/7 outsourced reservation support team are quite capable of dealing with any and all queries posted by the customer. They are not only domain experts regarding the hotel industry but are quite well trained in the soft skills which are needed to make good case for the customer to buy into the property of the client hotel. As you can see that whether or not you are running a brick and mortar business, you will have to keep following the old adage of customer being the king. Once any business is able to pivot around the standard service offering back to the revenue stream is positively surprising for many a business person. In today's world brand have to be in touch with their customers 24 by 7. They cannot afford to remain disconnected with a customer even for 1 hour. 24/7 outsourced reservation support is the need of hour for anyone who wants to run a successful Hotel operation.