In the life of any individual, a visit to a beauty Spa or Salon signals a venue for comfort, relaxation, and self-indulgence. A lady going for that long cherished hair do for or a gentleman brushing up his looks to come across as the best version of himself for an important occasion, are some moments of happiness in the otherwise mundane and routine existence.
The patron gives considerable thought before choosing an avenue and wants to know as much as possible about the services being offered, the various promotional scheme to be taken advantage of, the lineage and dexterity of the service professional who will be looking after them, and finally, the comfort of price point and timing slot so that no unwarranted hiccup comes in between them and their moments of bliss.
For a Spa and Salon business owner the world over, the initial interaction with any customer or prospect is as important an event as the main service part. If as a business operator, you fail to realize the importance of appointment scheduling for your regular patrons and prospective customers, you risk running a laggard enterprise. If the scheduling and counseling part of your business’s front desk is reeking of unprofessional processes and is deploying half-baked measures, like just using an online application for scheduling appointments of your patrons, you need a reality check!
Spa and salon businesses need assistance with scheduling and tracking appointments for regular patrons and fresh footfalls. With the advent of scheduling applications, an online scheduling program gives the impression of being the perfect solution. However, before you download any new app, it is important to do some research and read up on online appointment software. It may have potential challenges and surprises which you need to be aware of. You will have to weigh your options carefully before you decide what is best for your company.
Scheduling an appointment is not as easy a task as it comes across on the surface. You get the impression that scheduling is merely the act of making entries into a booking calendar, but in reality, if it is not done properly it can mess up entire operations. Consider these ground realities: An appointment scheduling app has a set of fields with pre-defined guidelines. For instance, duration of a time slot.
Imagine if an enthusiastic patron has booked a slot for an hour for getting her hair texture done in a certain manner, but due to her on-the-spot indulgence in one more therapy, the service timeline has now got stretched way beyond the hour mark, what will you do? Your other customers have auto-connected with you over some booking platform and you don’t have a personal touch point with them, how would you tell them politely to wait for some time and still not risk losing business?
Another scenario is when a patron walks in at the scheduled time booked over an application. She wasn’t able to check the specific availability of a service professional in your salon who attended to her during her last visit or came highly recommended by a friend or family, since there is no such field in the app, and is now insisting on getting served only by the said attendant. How will you pacify her and control the situation from getting out of your hands?
Due to these changing dynamics, more and more spa and salon businesses are adopting expert third-party assistance. Outsourced call center services for spas and salons are finding favor as they bring a technology-driven approach with a human touch. These expert service providers, LiveSalesman being one, offer outsourced human-centric solutions. From client appointment scheduling, client reach-out campaigns, cross-selling and up-selling of products and services, managing multiple marketing promotions, and answering almost any queries from clients how-so-ever mundane or specific; the service offerings cover the entire gamut.
Spa and salon call center services handle all the incoming calls thus freeing up the owner to manage retail customers and focus on pure customer delight. International companies like LiveSalesman have spa and salon domain experts who have designed customized appointment settings, revenue enhancement, and customer service solutions to address specific needs.
Since these are well-versed professionals, teams can be instantly deployed with next to no guidance from owners, thereby saving owners valuable time. With rich experience in customer service for spas and salons, the team comes already qualified to answer intelligent all customer queries. Even though the team is offshore, they remain round-the-clock hands-on.
The Salon appointment scheduling services team of LiveSalesman is familiar with almost all scheduling and technology platforms that the owner might be using. The team can work with all online calendar management software that is used to schedule appointments.
Spa and salon appointment booking services company LiveSalesman, with its fully managed service solution, is capable of booking more appointments and generating more revenue for owners. The consistent bottleneck of expenditure overheads like hiring, training, dealing with hassles of on-roll staff, equipment, and allocation of additional space internally is lifted.
Since most of the staff hired by a spa and salon owner are specialists in their own right, wasting their bandwidth over mundane calls is often a drain on the system. If they are glued to the phone answering calls, many of which are simple inquiries, it breaks their rhythm and ebbs the flow of work once momentum is lost. LiveSalesman is here to help so that they can focus on their primary responsibilities and help grow the business.
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